Support
Help for your VEDRA home.
Tell us what is getting in the way. We will help you find the clearest next step for your home-health experience.
A direct line
Send a support request.
Share enough context for us to understand the question. Do not include passwords, payment details, or sensitive information that is not needed to help you.
Contact details
- Legal entity
- J5 Pure Flow Inc.
- Support email
- privacy@example.com
- Address
- "1601-1 N. Main St. #3159, SMB #119169, Jacksonville, FL 32206"
- Jurisdiction
- United States
- Phone
- 904-299-6616
Legal placeholders must be replaced with actual contact information before public publication.
Common questions
A little clarity before you write.
I cannot access my account. What should I do?
Use the sign-in recovery options in the VEDRA app. If you still need help, choose Account access in the form and include the email you use for VEDRA.
Can you help me understand a Water assessment?
Yes. Choose Water assessment and include the home or assessment detail you would like us to explain. Never include passwords or payment details in a support message.
Where do I ask about a service request?
Choose Service request and include the request reference if you have one. The VEDRA team can help clarify scheduling, documents, and next steps.
How do I request a privacy change?
Choose Privacy or contact the privacy address below. We may need to verify your identity before completing a request.