Privacy policy

1. Introduction

Welcome to VEDRA.

J5 Pure Flow Inc. ("VEDRA," "we," "our," or "us") is committed to protecting your privacy and maintaining the security of the information you share with us.

VEDRA is a home health technology platform designed to help individuals understand, monitor, and improve the environmental conditions of their homes and other properties.

Our mission is simple: A Healthier Home. A Healthier You.

This Privacy Policy explains how we collect, use, process, store, protect, and share information when you access or use the VEDRA mobile application, website, home health assessment tools, and related services (collectively, the "Services").

By using our Services, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, processing, or sharing certain information.

2. Information we collect

VEDRA collects information necessary to provide personalized home health assessments, environmental monitoring, recommendations, and related services.

Depending on the features you use, we may collect the following information.

3. How we use your information

VEDRA uses collected information to operate, maintain, personalize, and improve its Services.

These purposes include:

We will not use personal information for materially different purposes without providing additional notice or obtaining consent when required.

4. VEDRA home health scores

VEDRA may generate numerical scores, assessments, and recommendations based on environmental information associated with a property.

These may include Water Scores and, as additional capabilities become available, broader Home Health Scores.

Scores are generated using available measurements, observations, assessment responses, and other relevant information.

VEDRA provides environmental information for educational and informational purposes.

VEDRA does not provide medical diagnoses, medical treatment, or guarantees regarding individual health outcomes.

Users should understand that:

• Scores reflect the information available at the time of assessment.
• Incomplete or inaccurate information may affect results.
• Environmental conditions can change over time.
• Scores do not guarantee that a property is free from contaminants or hazards.
• Scores do not replace professional inspections, certified laboratory testing, or other appropriate evaluations.

5. Artificial intelligence and automated recommendations

VEDRA may use artificial intelligence, automated analysis, and decision-support technologies to help users understand environmental information.

These technologies may support:

Where third-party artificial intelligence providers are used, VEDRA may transmit information necessary to process a user’s request.

We will disclose relevant third-party AI processing and obtain permission before sharing personal data with third-party AI services where required.

VEDRA’s intended privacy standard is to minimize personally identifiable information transmitted to AI providers and to prohibit the use of identifiable customer information for unrelated AI model training without appropriate authorization.

Automated recommendations are informational and should not be considered a substitute for qualified professional evaluation.

• Interpretation of water measurements
• Explanations of environmental assessments
• Personalized recommendations
• Identification of potential environmental concerns
• Responses to user questions
• Suggested maintenance or improvement actions

6. How we share information

VEDRA respects the privacy of its users and seeks to limit information sharing to legitimate business and service purposes.

We may share information in the following circumstances.

7. Data security

VEDRA uses administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the systems involved, safeguards may include:

Access to personal information should be limited to authorized personnel and service providers with a legitimate operational need.

Although VEDRA takes reasonable steps to protect information, no electronic system or method of transmission can guarantee absolute security.

• Encryption during transmission
• Encryption of stored information
• Secure authentication
• Access controls
• Restricted administrative permissions
• Security monitoring
• System maintenance and updates
• Data backup and recovery procedures
• Security incident response processes

8. Data retention

VEDRA retains personal information only for as long as reasonably necessary to provide the Services, fulfill legitimate business purposes, and comply with applicable legal requirements.

Retention periods may vary by category.

Account Information: Generally retained while an account remains active and for a limited period afterward when necessary for legitimate business or legal purposes.

Home Assessment Records: Generally retained while associated with an active account, unless the user deletes the information or a different retention period applies.

Service and Transaction Records: May be retained as necessary for warranties, accounting, legal compliance, disputes, and contractual obligations.

Technical and Security Logs: Retained for periods appropriate to security, troubleshooting, and operational requirements.

Deleted Information: Removed or de-identified according to applicable retention requirements and technical deletion procedures.

Information retained for legal or contractual purposes will not be used for unrelated purposes.

9. Account deletion and data removal

VEDRA recognizes that users should have meaningful control over their personal information.

Users may request deletion of their VEDRA accounts and associated personal information.

Account deletion should be available through the application:

Account Settings → Delete Account

Users may also contact VEDRA using the privacy contact information provided below.

When an account deletion request is received, VEDRA will:

Deletion requests will be processed within applicable legal deadlines.

Certain information may remain temporarily in protected backups or be retained when required for legal compliance, warranty administration, financial records, or dispute resolution.

Account deletion does not automatically cancel an active subscription managed by an external payment provider. Where applicable, users will receive instructions for managing subscriptions.

1. Verify the request when necessary.
2. Initiate deletion of the account and associated personal information.
3. Remove or de-identify information that is no longer required.
4. Retain only information that must be preserved for legitimate legal, contractual, security, or other permitted purposes.
5. Provide confirmation when the deletion process is completed.

10. Your privacy rights

Depending on your state or country of residence and applicable law, you may have the right to:

VEDRA will evaluate and respond to requests according to applicable legal requirements.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against users for exercising their privacy rights.

Users may submit requests through available account settings or the privacy contact listed below.

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Withdraw consent where applicable
• Opt out of certain advertising-related processing
• Restrict or object to certain processing
• Appeal certain decisions concerning privacy requests

11. Children’s privacy

VEDRA is intended for adults aged 18 years and older.

The Services are not designed for children, and individuals under 18 should not create VEDRA accounts.

VEDRA does not knowingly collect personal information directly from children under 13.

If we discover that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete the information.

Parents or guardians who believe a child has provided personal information may contact VEDRA using the information below.

12. Home ownership and property records

VEDRA may maintain historical environmental information associated with a specific property.

Such information may include:

Property-related records may remain relevant when a property changes ownership.

However, ownership of a property does not automatically authorize access to another person’s private account information.

VEDRA intends to establish procedures allowing authorized property owners to request access to appropriate property-related records while protecting the personal information of previous occupants.

Any transfer of property records will be subject to applicable privacy requirements, authorization procedures, and available platform functionality.

• Water quality history
• Environmental assessments
• Equipment information
• Maintenance records
• Inspection history
• Historical environmental scores

13. Commercial properties and certifications

VEDRA may offer environmental assessments, monitoring, and certification services for:

Commercial assessment information may include property characteristics, environmental measurements, inspection documentation, and certification results.

Where certification programs are offered, VEDRA may publish or verify certain certification details, such as certification status, applicable standards, and validity dates.

Personal information about employees, occupants, or customers will not be publicly disclosed as part of certification reporting unless appropriately authorized or otherwise permitted by law.

Commercial customers may be subject to additional agreements governing data access, confidentiality, certification requirements, and record retention.

• Offices
• Commercial buildings
• Restaurants
• Hotels
• Vacation rentals
• Residential communities
• Other qualifying properties

14. Cookies and analytics

VEDRA’s website and application may use cookies, analytics technologies, and similar tools to:

Where required, users will be provided with choices regarding nonessential tracking technologies.

Users may also manage certain settings through their browsers or devices.

Disabling necessary technologies may affect the functionality of some Services.

• Maintain account sessions
• Remember preferences
• Improve performance
• Identify technical problems
• Measure application usage
• Protect against unauthorized activity

15. Notifications and communications

VEDRA may send communications relating to:

Users may manage push notification permissions through their device settings.

Marketing email preferences may be managed through applicable unsubscribe mechanisms or account settings.

Certain operational or legally required communications may continue while an account remains active.

• Account security
• Water assessment results
• Environmental score updates
• Maintenance reminders
• Requested services
• Appointment scheduling
• Product updates
• Customer support
• Promotional offers, where permitted

16. International data processing

VEDRA may use technology and service providers located in the United States or other countries.

Information may be processed in jurisdictions with privacy laws different from those of the user’s place of residence.

Where required, VEDRA will implement appropriate safeguards for international data transfers.

Additional information regarding applicable transfer protections may be requested through our privacy contact.

17. Third-party services and links

The VEDRA application or website may contain links to third-party websites, products, or services.

These third parties may maintain independent privacy policies and data practices.

VEDRA is not responsible for the privacy practices of independent third-party websites or services that it does not control.

Users are encouraged to review applicable third-party privacy policies before providing personal information.

18. Changes to this privacy policy

VEDRA may update this Privacy Policy periodically to reflect:

When material changes occur, VEDRA will provide notice as required by applicable law.

The updated policy will include a revised effective date.

Where required, VEDRA will obtain additional consent before implementing materially different processing activities.

• Changes in application functionality
• New environmental monitoring capabilities
• Additional services
• Changes in technology
• Regulatory developments
• Updates to information-processing practices

19. Contact information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

VEDRA, Inc.

Legal entity: J5 Pure Flow Inc.

Phone: 904-299-6616

Privacy contact: privacy@example.com

Business address: "1601-1 N. Main St. #3159, SMB #119169, Jacksonville, FL 32206"

United States

Privacy requests, account deletion requests, and questions about data practices may be submitted through the contact information above.